Here is some info for basic Plone troubleshooting, especially with add-on modules
Plone runs on the top of Zope application service. Zope is a Python process and will appear as "python ....." in your task manager process list.
Zope will report any problems with code when it is launched in foreground mode (attached to a terminal).
- Basic command-line knowledge is needed in order to proceed
First stop Zope if it is running as a background process
- On Windows: use Plone Control Panel or Windows Control Panel Services section to shutdown Plone first
- On Linux: use /etc/init.d/plone stop or related command to shutdown Plone
Use the command
or Windows command-line command (note that Plone location may depend on where you installed it)
cd "C:\Program files\Plone" bin\instance.exe fg
to start Plone.
All errors will be printed into the terminal. The error is printed as Python traceback. It is important to copy-paste all lines of this traceback, not just the last line.
If there is no start up error you will see the line:
INFO Zope Ready to handle requests
as the last line of the startup sequence.
sudo /Applications/Plone/zinstance/bin/plonectl start instance: Error: error opening file /Applications/Plone/zinstance/parts/instance/etc/zope.conf: [Errno 2] No such file or directory: '/Applications/Plone/zinstance/parts/instance/etc/zope.conf'
This means that running
bin/buildout script did not complete successfully.
Re-run buildout and see what's wrong.
Enter to the computer running Plone (SSH in on UNIX).
telnet command to connect Plone port and see if you get valid HTTP response from Plone
telnet localhost 8080
Then do a human HTTP user agent simulation by typing:
GET / HTTP/1.0<enter><enter>
Plone response looks like this:
Trying 127.0.0.1... Connected to localhost.localdomain. Escape character is '^]'. GET / HTTP/1.0 HTTP/1.0 200 OK Server: Zope/(2.13.10, python 2.6.6, linux2) ZServer/1.1 Date: Wed, 01 Feb 2012 09:59:40 GMT Content-Length: 1614 Content-Type: text/html; charset=utf-8 Connection: close <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"> <head> <base href="http://xxx.fi:9980/" />
If you get the answer from Plone (based on HTTP response headers) then Plone is running and you have problem elsewhere in your firewall/server/front-end web server configuration.
Consult your operating system manual for fixing your problem.
Many low quality Plone add-ons do not uninstall cleanly.
You need to remove persistent objects from the site database after add-on uninstall while code is still in buildout.
Otherwise your Plone site may not
- Pack properly
- Start properly
- Migrate to new version
For more information see Manually Removing Local Persistent Utilities
It might happen that you start your instance with an empty database and you are not able to log in even if you are absolutely sure about your password. If you work on localhost throw away the localhost related cookies in your browser and restart.
If you have lost the Zope Admin Password you can create an emergency user: